Refund policy
We've organised this policy by the situation you might face.
Situation A – You changed your mind
You have 30 days from delivery to return your top for a full refund or exchange. The item must be unworn, unwashed, with all tags attached, and free from stains or odours.
Situation B – You received a defective or wrong item
If your top is damaged, faulty, or not what you ordered, contact us within 7 days of delivery with photos/videos. We'll replace it or refund you in full – and we'll cover return shipping.
Situation C – You need a different size or colour
Return the original item and place a new order separately – this gets the correct one to you faster.
The Return Process (for all situations)
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Email sales@brightladle.shop with your order number and reason.
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We'll reply with the return address and instructions.
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Pack the item securely and send it back (trackable shipping recommended).
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We inspect it upon arrival.
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If approved, your refund goes to your original payment method within 7–10 business days.
Non‑Returnable Items
For hygiene reasons, we cannot accept returns on opened underwear, socks, custom‑made pieces, or items marked "Final Sale".