Shipping policy

We've divided shipping into three phases so you know what to expect at each stage.

Phase 1 – Before Shipping (Order Processing)

• We process orders within 1–2 business days after payment.

• During peak periods, it may take up to 4 business days.

• You'll receive a shipping confirmation with tracking once your order leaves our warehouse.

Phase 2 – During Transit (Delivery Time & Destinations)
We currently ship to: United States, Canada, Australia, United Kingdom, Germany, Spain, Italy.
For all these destinations, estimated delivery is 7–15 business days from dispatch.
Note: Customs, local postal services, or weather may occasionally cause delays.

Shipping costs are calculated at checkout based on location and weight. Free promotions may be available – check our homepage.

Customs, duties, and taxes are the customer's responsibility – please check with your local customs office.

Phase 3 – After Delivery (Tracking & Issues)

• You'll get a tracking number by email – use it to follow your package. If you don't receive tracking within 5 business days, contact us.

• Lost or damaged packages – email us immediately at speak@lorqevix.com. We'll work with the carrier to investigate. For lost packages, we may need up to 15 business days before refunding or replacing, but we'll keep you informed.

• Incorrect address – double‑check at checkout. We're not responsible for deliveries to wrong addresses you provided. If you spot a mistake, contact us quickly – we may be able to correct it before dispatch.